17 York Road
When returning items you may need to fill in a customs ticket.
Note that any import taxes we are charged will need to be charged back to the customer. So use a value which is appropriately low for a return item, such as 15 USD and there will be no charge.
NOTE: Unfortunately, owing to a large volume of emails, we would be grateful if questions could be related to our products only, unless you are really stuck! Also check the I-PAC troubleshooting section here.You will find expert and willing help on the message board at www.arcadecontrols.com. This is the best place for discussing general emulation and control panel design issues etc.
I always answer though so please ask if you can't find the info anywhere. We are getting an increasing problem of answers to support questions (and tracking numbers for orders) being "bounced" owing to customers spam filters. If you are repeatedly sending emails and receiving no reply, please try to use an alternative address and, as a last resort please use the phone number below.
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