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For all Product questions and help, email Andy Warne at:

andy@ultimarc.com
NOTE: Unfortunately, owing to a large volume of emails, we would be grateful if questions could be related to our products only, unless you are really stuck! Also check the I-PAC troubleshooting section here.You will find expert and willing help on the message board at www.arcadecontrols.com. This is the best place for discussing general emulation and control panel design issues etc.
I always answer though so please ask if you can't find the info anywhere. We are getting an increasing problem of answers to support questions (and tracking numbers for orders) being "bounced" owing to customers spam filters. If you are repeatedly sending emails and receiving no reply, please try to use an alternative address and, as a last resort please use the phone number below.

PHONE CONTACT

Before using the number below PLEASE READ!
We are aware that when ordering on the web, customers like to see a phone number in case of credit card billing problems etc, or email problems. This number is not for telephone support unless by prior arrangement by email. Unfortunately (at least for now) we don't have the resource for first-line support by phone.
The number should only be used between 2 - 5 PM EST. (7-10 PM GMT).
From the USA: 01144 208 7150813
Rest of world: +44 208 7150813
UK: 020 87150813

GENERAL INFORMATION

Ultimarc Limited Company Reg: 6988128

Registered address: 2nd floor, 109 Uxbridge Rd, London W5 5TL, UK. NOTE: DO NOT SEND ITEMS HERE. Please refer to this page for return instructions.

Bankers: HSBC 452 5th Avenue New York 10016

DELIVERY POLICY

All shipments worldwide are via DHL Express which is tracked. The only exception is the special offer for I-PAC VE boards which are sent via DHL Global Mail which is not tracked and available to certain countries only.

RETURNS and REFUNDS

Unused goods can be returned in re-sellable condition for a refund within 30 days. Note we reserve the right to deduct outbound shipping cost from the refund in certain circumstances for heavier items where the purchase price includes an element of shipping cost. Refunds cannot be offered for PCBs which have had the screw connectors screwed down.

WARRANTY

In the rare case of a DOA item this will be replaced immediately.

All products are warrantied for full repair/replacement without charge for 1 year excluding items visibly damaged (exc shipping damage).

All products are further repaired for parts and shipping cost only for life, provided parts are still available and the item can be repaired.

PRIVACY POLICY

We do not store credit card details nor do we share customer details with any third parties.